Writing emails in customer support: 6 tips you can use (ACTIONABLE) | Freshworks Academy
- Published on: 1/4/2018
- As a support agent, it is important to know how to craft emails that customers love. After all, 72% of consumers say they prefer email over any other channel to communicate with companies.
Writing a good email depends a lot on getting some of the basic email etiquettes right. Etiquette that you can easily maintain using a checklist. In this video, we will look at the 6 main checks you need to do before you hit ‘send’ on any email.
Sample email templates that you can learn from here: https://bit.ly/writing-support-emails-blog
Check out this course in the Freshworks Academy and participate in the discussion with the customer service community: https://www.freshworks.com/academy
Check out Freshworks, a refreshingly simple customer engagement software that your teams will love: https://www.freshworks.com
- support email email support how to write a good support email good support email best tips for support email email support tutorial customer service email etiquette training technical support email tips support email checklist email basics email tutorial writing email customer service customer service emails customer support learn english business english great email